Welcome to this introduction. We set out clearly and concisely our commitment to data protection and transparency for users in France. Please consult the privacy policy to learn which information we collect, why we use it and how we ensure the security of your personal data.
Information we collect
We collect various categories of information: identification data (name, date of birth), contact details (address, email, telephone number), payment information, usage and login data, device-related data and cookies, as well as preferences and communications. These items are detailed in our privacy policy and are used to provide, secure and improve our services in accordance with applicable law.
How we collect your information
We collect your information in several ways: when you create an account, make a transaction, contact our support or interact with our site and apps. We use forms, cookies and tracking technologies, as well as third‑party partners for certain data. For more details, please consult our privacy policy.
How we use your information (and legal basis)
We use your information to provide and improve our services, perform contracts, prevent fraud and comply with our legal obligations. The legal bases include consent, performance of a contract, legitimate interest and legal obligations. For further details on purposes and retention periods, please refer to our privacy policy available on the site in France.
How we share your information
We share your information only when necessary: with service providers (payments, hosting, customer support), commercial partners involved in delivering the service, or where required by law. All disclosures are subject to contractual safeguards and security measures. To view the full list of recipients, please consult the privacy policy here.
Cookies and tracking technologies
We use cookies, beacons and other tracking technologies to ensure the site functions correctly, to personalise your experience and to analyse usage. Some cookies are essential, others improve performance or are used for targeted advertising. You can manage your preferences via your browser settings or consult our privacy policy for more details and options.
Data retention
We retain your data only for as long as necessary to fulfil the purposes described in the privacy policy, to meet legal obligations and to prevent fraud. Retention periods vary by data type: transactions, user accounts, technical logs. Regular deletion and anonymisation procedures are in place to mitigate risk and ensure ongoing compliance.
Data security
We protect your data using strict technical and organisational measures: encrypted channels, restricted access, regular backups and security audits. Our teams follow procedures to detect and respond to incidents. For more details on measures and responsibilities, please consult our privacy policy available on the site and contact our Data Protection Officer (DPO) if you have any questions.
Your privacy rights and choices
You have clear rights over your data: access, rectification, erasure, restriction of processing, data portability and objection. You may withdraw your consent at any time and configure your cookie preferences via the site settings. To exercise your rights or obtain more information, consult our privacy policy or contact our Data Protection Officer.
International data transfers
When we transfer data outside the European Union, we apply strict safeguards: adequacy decisions, standard contractual clauses, and technical and organisational measures to protect your information. Recipients must comply with the same confidentiality obligations. For further details on international flows and contractual safeguards, consult our privacy policy or contact our Data Protection Officer.
Children's privacy
We pay particular attention to children's privacy. Our site does not permit registration of minors without verified parental consent. Collected information is limited and processed in accordance with the privacy policy, with enhanced technical and organisational measures. For any question or request to delete a minor's data, contact our Data Protection Officer using the contact details provided.
Changes to this privacy policy
We reserve the right to amend this privacy policy at any time. Changes will be posted on the site and will take effect upon publication. We recommend you check the privacy policy regularly to stay informed of updates and our data processing practices. If you have any questions, please contact us.
